Frequently Asked Questions

Ordering

Does Wessex Tubas provide finance?

We are unable to provide a finance option on any of the purchases made. If you would like to arrange finance, please contact your financial service provider.

Does Wessex Tubas provide student discounts?

Although we don’t offer a discount to students, all our products are very reasonably priced, offering you amazing quality at truly affordable prices.

What’s more, if you’re a student based in the UK, you may be able to purchase through your school using the Assisted Instrument Purchase Scheme (AIPS), so you don’t pay VAT.

Does Wessex Tubas provide discount for quantity orders?

We offer increasing discounts for quantity orders. Please contact us via email for an individual quote.

Can I pay for my order on delivery?

We do not offer a ‘pay on delivery’ service at this time.

What forms of payment does Wessex Tubas accept?

We accept payment from all major credit and debit cards, including Visa, Mastercard and AmEx, as well as payment via: PayPal, Bank Wire transfer, Cheque (check), and cash.

What taxes will I pay?

In the USA, we have to charge state taxes if you are in Illinois, California or Texas, otherwise no tax is charged.

If an item is delivered to USA from UK, then it is sent with duties paid, so no tax is charged.

All other international orders are charged without tax, and you may get charged import duty and local taxes by your government before delivery.

Warranty

How long is the Wessex Tubas warranty?

We provide a three year warranty against manufacturing defects on all musical instruments from the date they were delivered.

What is covered by warranty?

We cover any problem that appears to be as a result of manufacturing, such as joints becoming unsoldered.

It’s important to note that accidental damage, or general wear and tear, is not covered by warranty, and neither are cases.

Shipping

What couriers do you use?

We exclusively use DHL to ship around the world, which gives us much more reasonable shipping prices internationally than virtually any other brass supplier

How quickly can I expect my order?

Once your product is in stock* at our UK warehouse and a final quality check has been carried out by a member of the team, we will endeavour to ship your order.

Shipping usually takes between 3 & 5 working days to the US and Europe and usually next day in the UK.

*Please note that if we do not have your desired item in stock and available to despatch, we will contact you with an expected delivery time.

Do you ship internationally?

We ship all over the world!

So far, we’ve sold to over 50 countries so, rest assured that wherever you are in the world, we can deliver to your door.

All orders are shipped from our main warehouse in UK, and our international shipping rates remain very competitive.

What is express shipping?

Where our standard shipping takes between 3 & 5 working days from our UK warehouse to the US and Europe by DHL, express shipping means we will ship your item(s) using the fastest available service, as long as in stock and after we’ve carried out the final quality checks. To Europe that will be by air with delivery within 2 days

Preorders

How do preorders work?

Preordering from Wessex Tubas simply means you’re reserving an item that is not currently available or has been planned for future release.

When you preorder an item, we’ll ask that you pay a deposit to reserve your item(s) for when they become available.

Once they arrive at the UK warehouse, we’ll then ask you to pay the remaining amount and ship your item(s) as soon as possible.

If an item is available on back-order, when can I expect?

That will very much depend on if the item is already in the production process. Please contact us by email for a predicted delivery period for back-ordered item If that is not specified on website

Returns

Can I return the item if I am not satisfied?

You can return any item bought from Wessex Tubas within 14 days of receiving it for a full refund, minus shipping costs. However, please contact us before returning your item so we can provide you with return labels and a collection booking with our dedicated courier to ensure the safe return of your item/s. When returning the item, it must be in its original packaging and in 'as received’ condition. Please note that shipping charges apply to refund upon return of your item and any damage will also result in reduced refund.